Delivery & Return Policy

• Processing Time: Orders are processed within 1-3 business days after payment is confirmed.

• Delivery Times: Standard delivery typically takes 3-7 business days, depending on your location.

• Shipping Fees: Delivery charges are calculated at checkout and may vary by location and order size.

• Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number.

Delivery Policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return under the following conditions:

• Eligibility: Items must be unused, in their original package, and returned within 30 days of delivery.

• Non-Returnable Items: For hygiene and safety reasons, certain items (such as personal care products, perishable goods, or sale items) cannot be returned.

• Return Process:

1. Contact our support team at admin@txwholesale.co.uk with your order number and reason for return.

2. Once approved, you will receive return instructions.

3. Ship the item(s) back to us at the provided address.

• Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Refunds: Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of delivery. We will arrange a replacement or issue a full refund, including return shipping costs.

Please ensure your delivery address is accurate and complete. We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.

Please note that exchanges are not offered.